MP SHAH HOSPITAL
In 1928, the venerable Meghraj Group established a nursing home in Parklands, Nairobi, with the mission of alleviating human suffering and the vision of creating a haven for the ill to experience quality care, compassionate service and inclusivity. In 1956, MP Shah Hospital was born from the nursing home’s transition to a fully-fledged multi-disciplinary facility covering every segment of healthcare.
Considered one of the best private hospitals in Kenya, MP Shah Hospital has cemented its position as a premier healthcare facility, providing specialist-level care and cutting-edge services. Some of these include: kidney transplants, congenital heart surgeries, cochlear implantation and a world-class infectious disease and travel medicine centre. The hospital continues to expand its portfolio both in therapeutic and diagnostic areas, developing centres of excellence in cardiovascular disease, oncology, maternal & neonatal care and ambulatory services.
Operating under the umbrella of the Social Service League (a charitable institution that lives by the motto of ‘Service before Self’) MP Shah Hospital is committed to contributing towards economic and social development. This goes hand-in-hand with improving the surrounding community’s quality of life.
In 2019, by planting a simple tree in the hospital garden, MP Shah Hospital initiated the Green365 strategy in accordance with the United Nations Sustainable Development Goals (UN SDGs). In 2020, the hospital was privileged to become a signatory to the UN Global Compact (UNGC). As part of the theme to be green throughout the year, the institution introduced an environmental impact assessment audit, and is now one of the few hospitals in Kenya that is green accredited.
In line with the Green365 strategy, MP Shah Hospital has adopted good practices in water conservation (SDG #6), renewable energy (SDG #7) and waste management (SDG #12). This is with the aim of increasing sustainability of healthcare hubs as well as localising value chains in support of healthcare development. For example, MP Shah Hospital has its own water harvesting plant and two in-house oxygen generating plants.
Additionally, in 2022, MP Shah Hospital partnered with Africa Collect Textiles (ACT), a social impact enterprise that collects used textiles and footwear for reuse and recycling in Africa. The collaboration aims to reduce pollution caused by the dumping and burning of used hospital textiles. After receiving the ACT collection bin, Dr Toseef Din, the Chief Executive Officer (CEO) of the premier facility noted that it is the hospital’s responsibility to fight contamination and unsustainable resources, which exacerbate ill-health among people.
“Environmental stewardship is a shared responsibility in protecting the environment and minimising the impact of our daily decisions. The healthcare sector can play a leading role in reducing the carbon footprint and contribute to environmental sustainability,” she added.
This year, the hospital is targeting the attainment of a paperless status with the introduction of an automatic document managing information system.
MP Shah Hospital has developed numerous outreach programs that cut across various medical disciplines. For instance, the hospital regularly conducts blood donation drives as well as free medical camps.
A proud member of the International Health Federation (IHF), MP Shah Hospital continuously creates effective partnerships with key stakeholders in a bid to collectively identify sources of corporate and foundation support. For example, the institution has a standing partnership with the Healing Little Hearts team (HLH), an international charity that treats children with congenital heart diseases. Over nine different missions, the team has screened over 1,000 disadvantaged children who require operations and has performed over 200 interventional and open-heart procedures.
MP Shah Hospital admits that women, in all their diversity, bring fundamental contributions to governance and democratic spaces, however their input is rarely acknowledged. It is with this concern in mind that the hospital’s management takes every opportunity to recognize female staff of all levels, providing them with both encouragement and mentorship. The hospital is happy to report that the staff is 64 percent female, promoting UN SDG #5, Gender Equality and Women Empowerment.
Mental health is a human right that must be respected regardless of religion, gender, culture, and socioeconomic status. This notion has been inculcated at MP Shah Hospital, noting that there has been a significant increase in the number of patients with mental health needs in the last two years. The hospital recently launched a mental health policy in collaboration with the hospital employee support group to ensure all the staff members are psychologically supported.
In 2018, MP Shah Hospital opened a satellite facility at the Village Market Mall, dubbed the Village Medical Centre, to allow patients more convenient access to medical services and care, as well as serve a wider array of patients. The facility provides services in Pharmacy, Radiology, Laboratory, Specialty Clinics, Dental and Daycare Theatres. In 2023, the Ear, Nose and Throat (ENT) clinic at Village Medical Centre was fully equipped with a state-of-the-art Telepak offering comprehensive endoscopy. A Telepak is a portable, intuitive, all-in-one device covering multiple endoscopic treatments as well as integrated recording and playback to illustrate findings and recommendations.
A firm believer in effective partnerships, the Village Medical Centre has partnered with Lions Eye Hospital, to provide a first-class eye facility, convenient for its high-end clientele. Dr Toseef Din, a finance expert, serves as CEO of MP Shah Hospital. She started as Head of Finance, then Chief of Operations before being promoted to her current position in 2019. During a recent interview with the Business Monthly EA team, she remarked, “My journey, I feel, is just getting more and more interesting.
I look forward to making a valuable difference in my profession, my family, my community and my mind.” Dr Toseef has a very high degree of God consciousness, with faith being an extremely strong guiding principle of her every action. “I believe that we treat, but healing comes from the Almighty,” she states. Dr Toseef goes on to explain that she is a strong advocate of spirituality and faith being an essential part of patient well-being, as well as for staff, as a foundation of their daily work. “I have learnt that one must delegate and empower others around them. One must encourage those around them to develop themselves. We must work smart, not just hard. Do what you are good at and allow experts in other fields to advise you,” she concludes.
Dr Toseef’s thought leadership is complimented and supported by MP Shah Hospital’s able board, chaired by Dr Manoj Shah: a leading businessman and philanthropist, of global repute and standing. The board ensures that MP Shah Hospital remains committed to its motto: A Legacy of Care.
MP Shah Hospital’s devotion to offering firstrate healthcare services, maintaining sustainability and being socially responsible is clearly portrayed in its day-to-day interactions.